How Do I Report a Potential Ordinance Violation?

Residents who believe a condition or activity may violate Township regulations may submit a Request for
Code Enforcement Services. Reporting a concern initiates an evaluation; it does not automatically establish
that a violation exists.

What Information Should I Provide?

  • Address or clear location of the property involved.
  • Specific description of the condition or activity.
  • Dates and times, particularly for intermittent or recurring concerns.
  • Photographs or other relevant supporting information, if available.
  • Your contact information, if you are willing to provide it, so staff can request clarification.
Accurate information helps the Township determine whether the concern falls within its authority and whether
additional investigation is appropriate.

Can I Submit an Anonymous Complaint?

Yes. North Whitehall Township accepts anonymous complaints. However, residents are strongly encouraged
to provide their name and contact information. Doing so allows the Code Enforcement Department to seek
clarification or supporting evidence when necessary.

Anonymous complaints may limit the Township’s ability to investigate or pursue matters that cannot be
independently verified or that require additional evidence or witness testimony. Complaints are evaluated
based on the information available and the applicable regulations.

Will My Identity Remain Confidential?

As a matter of departmental practice, the Code Enforcement Department does not voluntarily disclose or
confirm the identity of individuals who submit complaints. Property owners are informed about identified
conditions and applicable ordinance requirements, rather than who may have reported them.
Complete confidentiality cannot be guaranteed in all circumstances. Applicable law, court orders, and legal
proceedings may require disclosure or witness testimony.

What Happens After a Complaint Is Submitted?

Initial review
Staff review the concern to determine whether it may involve a Township ordinance and whether sufficient
information is available. Clarification may be requested.
Investigation
When appropriate, the Township considers available property records, photographs, witness information, and
inspections conducted in accordance with applicable legal requirements.
Determination
The Township assesses whether the available facts establish an enforceable violation. Not every complaint
results in a warning or Notice of Violation.
Notice and compliance
When a violation is identified, the Township may issue a warning or formal Notice of Violation, with required
action and deadlines governed by the ordinance and circumstances.
Follow-up
The Township may verify correction and, when a matter remains unresolved, pursue additional legally
authorized enforcement steps.

How Long Does an Investigation Take?

Investigation and resolution times vary with the condition, evidence, access, necessary repairs, legal
requirements, and potential proceedings. Submission of a complaint does not guarantee immediate correction.
The Township may seek further information from complainants as needed and may be limited in the updates it
can provide during an active matter.